Log into HackerAI
Open the sidebar and click your profile icon at the bottom
Select Settings, then open the Account tab.
In the plan section, click Manage.
Select Cancel subscription.
Share the cancellation reason and confirm the cancellation.
Important note about the billing portal
The Stripe billing portal is used for payment settings, such as updating your payment method or viewing billing details. Subscription cancellation is handled from the Account tab inside HackerAI, not from the Stripe billing portal.
What happens after cancellation
For a cancellation scheduled at the end of the billing period, paid access continues until the displayed end date. If your renewal payment failed and the subscription is past due or unpaid, cancellation ends the subscription immediately and returns the account to Free. Support may also cancel immediately, including as part of an approved refund. Check the cancellation confirmation and actual account status before assuming access will continue. A voided unpaid invoice is not a refund of a successful payment.
When cancellation takes effect, your account reverts to the Free plan.
You will not be charged again after cancellation.
Your chat history, notes, and files are preserved — you won't lose any data.
Cancellation timing
To avoid being charged for the next billing period, cancel at least 24 hours before your next billing date. You can find your next billing date in Account settings or in the Stripe billing portal.
FAQs
Can I get a refund?
Please see our separate article: How do I request a refund for my HackerAI subscription?
Can I resubscribe after cancelling?
After cancellation, you can choose a new plan from Upgrade plan and review the price at checkout. If you see a message that a previous subscription payment needs review, contact support in your existing conversation before trying another payment. Support must check the previous renewal and payment status before confirming that checkout is available. Updating your card alone may not clear this warning. Your paid plan starts only after a new subscription is successfully activated.
I can't access my account. How do I cancel?
If you can no longer access the email address associated with your account, reach out to us via our support chat and provide:
The email address associated with your account
The last four digits of the payment card on file
The date of your most recent subscription payment
We'll locate your account and cancel the subscription on your behalf.
Will I lose my data?
No. Cancelling your subscription does not delete your account or any data. Your chat history, notes, and files remain accessible on the Free plan.
If I delete my account, is my subscription cancelled automatically?
Yes. Deleting your HackerAI account automatically cancels any active subscription. You will not be billed again. Please note that account deletion is permanent and cannot be undone.
Can I switch to a lower plan?
Eligible active monthly Pro+ and Ultra subscriptions may show a lower-plan offer during the cancellation flow: Pro+ to Pro, or Ultra to Pro+. This offer is not available for every subscription. Review the plan, price and effective date shown before accepting. If no offer appears, contact support before making another payment. If your subscription has already ended and your account is on Free, you can choose a new subscription from Upgrade plan.